Salesforce Service-Cloud-Consultant日本語 : Salesforce Certified Service cloud consultant (Service-Cloud-Consultant日本語版)

Service-Cloud-Consultant日本語 real exams

Exam Code: Service-Cloud-Consultant-JPN

Exam Name: Salesforce Certified Service cloud consultant (Service-Cloud-Consultant日本語版)

Updated: Oct 16, 2026

Q & A: 292 Questions and Answers

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What is the duration of the Service-Cloud-Consultant Exam

  • Length of Examination: 105 minutes
  • Format: Multiple choices, multiple answers
  • Passing Score: 67%
  • Number of Questions: 60

Reference: https://trailhead.salesforce.com/credentials/servicecloudconsultant

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Salesforce Certified Service cloud consultant (W19) Service-Cloud-Consultant Exam

Salesforce Certified Service cloud consultant (W19) Service-Cloud-Consultant Exam is related to Service Cloud Consultant Certification. This exam is designed for those Candidates who have experience implementing Service Cloud Solution in a Customer Facing Role. This exam measures the Candidate ability and knowledge in the design and implements Service Cloud Solution that meets customer business requirement is maintainable and scalable. Salesforce Administrator, Service Cloud Consultant and Designing Service, Cloud Consultants usually hold or pursue this certification and you can expect the same job role after completion of this certification.

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Certification Path

Salesforce Administrator Certification can act as a prerequisite for this exam.

Salesforce Service-Cloud-Consultant日本語 Exam Syllabus Topics:

SectionWeightObjectives
Service Cloud Solution Design15%- Security, compliance and performance optimization
- Capabilities, limitations and trade-offs
- Solution design based on requirements
- Scalability and maintainability
Knowledge Management12%- Data categories and access control
- Case deflection and knowledge adoption
- Knowledge base design and implementation
- Article lifecycle, versioning and visibility
Implementation Strategies12%- Consulting engagement lifecycle
- Training and adoption planning
- Data migration, quality and governance
- Licensing and deployment considerations
Case Management13%- Automation: assignment rules, escalation, workflow
- Case deflection and self-service
- End-to-end case lifecycle design
- Entitlements, milestones and SLAs
Contact Center Analytics10%- Data-driven improvement
- Report and dashboard design
- Key metrics and KPIs tracking
Industry Knowledge12%- Business challenges, risks and outcomes
- Types of contact centers and their characteristics
- Contact center metrics and KPIs
Intake and Interaction Channels13%- Email, web, social, phone and messaging channels
- Configuration best practices
- Designing intake channels
- Digital engagement and omni-channel
Integrations10%- CTI and telephony integration
- Data exchange and synchronization
- Third-party system integration

Salesforce Certified Service cloud consultant (Service-Cloud-Consultant日本語版) Sample Questions:

Question #1

Universal Containers (UC) は、コンタクト センターに Service Cloud を導入するためにコンサルティング会社を初めて採用しました。プロジェクトには素早い反復と迅速な完了が必要です。UC は、チェックインと改良のためにプロジェクト チームに頻繁な更新を要求しました。
要件を考慮した場合、コンサルタントはどの方法論を推奨する必要がありますか?

  • A. 滝
  • B. ハイブリッド
  • C. アジャイル
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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Question #2

Service Cloudコンサルタントが通信業界のクライアントと協業しています。クライアントは、新しいケース自動化とAgentforce Service Agentの導入により、初回コンタクトでの解決率を30%向上させることを目指しています。クライアントは、これらの変更によって顧客満足度が向上することを期待していますが、導入の容易さとシステムの複雑さを懸念しています。
懸念事項を管理し、期待を一致させるために、コンサルタントはまず何をすべきでしょうか?

  • A. 主要な関係者を早期に関与させながら、技術的な課題、ユーザー導入の障壁、既存のワークフローへの影響に焦点を当てたリスク登録を実施します。
  • B. すべての技術要件が確定するまでプロジェクトを延期し、その後、ユーザーの採用に向けた包括的な変更管理戦略を作成することを推奨します。
  • C. 自動化されたケース ルーティング ルールとエスカレーション パスを含む詳細な Agentforce サービス エージェント構成計画を作成し、IT チームと共に技術要件を検証します。
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Explanation: Only visible for Prep4cram members. You can sign-up / login (it's free).

Question #3

Universal Containers (UC) は、Service Cloud Messaging を使用して顧客に SMS メッセージを送信することを計画しています。
メッセージは
常に 175 ~ 255 文字の間で指定します。
コンサルタントは、UC がメッセージングに何を使用することを推奨する必要がありますか?

  • A. SMS ロングコード
  • B. SMS 拡張
  • C. SMS ショートコード
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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Question #4

Universal Containers には、独自のサービス コンソール アプリケーションを使用するテクニカル サポートと一般的なカスタマー サービス チームがあります。
コンサルタントはコンソールを展開するときにどの構成を使用する必要がありますか?

  • A. アプリをユーザー プロファイルに割り当てます。
  • B. サービス ユーザー ライセンスを付与する権限セットを割り当てます。
  • C. サービス ユーザー ライセンスをユーザー レコードに割り当てます。
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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Question #5

Cloud Kicks は、サービス エージェントに顧客のサービス レベル アグリーメント (SLA) を維持する責任を負わせるソリューションを実装したいと考えています。
この要求を満たすためにコンサルタントはどの機能を使用する必要がありますか?

  • A. Salesforce アンケート
  • B. 資格付与プロセス
  • C. サービス契約
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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