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HP HP2-H82 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: HP Supplies Portfolio & Value Proposition | 30% | - Original HP supplies benefits and quality - Genuine vs. non-genuine supplies comparison - Overview of HP supplies categories |
| Topic 2: Customer Needs Identification & Solution Matching | 25% | - Assess customer printing and usage requirements - Address customer concerns and objections - Recommend appropriate HP supplies solutions |
| Topic 3: Selling Strategies & Positioning | 25% | - Effective sales techniques for supplies - Position HP supplies against competitors - Communicate total cost of ownership |
| Topic 4: Competitive Landscape & Business Impact | 20% | - Understand market competition - HP tools and resources for sales support - Impact of genuine supplies on device performance |
HP Selling HP Supplies 2019 Sample Questions:
Match the HP pagewide customer benefit (on the left) with the HP PageWide feature (on the right)
Correct Answer:
How does HP ensure that customers can trust purchasing original HP supplies from the authorized channel?
- A. channel investigation
- B. Channel Management Inspections (CMIs)
- C. Channel Partner Protection Audits (CPPAs)
- D. channel audits
Correct Answer: A 🗳️
What is the benefit of genuine Samsung toner using a premium polymerized toner?
- A. It maintains print quality when printing large areas of black.
- B. It helps with keeping the price the lowest on the market.
- C. It yields the boldest colors possible.
- D. It achieves accurate color expression without blurry patterns.
Correct Answer: A 🗳️
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