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HP HP2-H65 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: HP Personal Systems Services Offerings | 35% | - Proactive and managed services - Asset lifecycle and recovery services - Installation, configuration and deployment services - Warranty and support services portfolio |
| Topic 2: Industry Trends and Customer Requirements | 20% | - Current trends in personal systems and services - Identifying and analyzing customer business and technical needs |
| Topic 3: Technical and Operational Knowledge | 15% | - Service delivery models and support processes - Service level agreements and coverage terms |
| Topic 4: Selling and Positioning HP Services | 30% | - Matching services to customer requirements - Quoting, pricing and contract basics - Value proposition and differentiators of HP services |
HP Selling HP Personal Systems Services 2018 Sample Questions:
What protects the customer against manufacturing defects, but has limited support coverage, service level, and duration, and the customer has no option for the repair SLA and method?
- A. HP base warranty
- B. HP Services offerings within the Deploy stage
- C. Offsite Repair
- D. Defective Media Retention
Correct Answer: D 🗳️
Your customer Just hired 2.000 employees and needs 2.000 notebooks. Unfortunately, their IT staff is busy with several IT infrastructure projects. Which services would you offer this customer to deploy and ensure devices are ready on their employees' first day?
- A. Configuration and Installation Services
- B. Data Migration Services
- C. Priority Services and Configuration Services
- D. Next Business Day Onsite
Correct Answer: C 🗳️
Which benefits are included in HP Services value proposition for the channel partners?
- A. Build revenue; Differentiate yourself; Sell more
- B. Extend market reach; Grow profits; Gain recognition
- C. Build customer relationships; Maximize profitability; Reward growth
- D. Extend market reach; Maximize profitability; Strengthen customer relationships
Correct Answer: C 🗳️
Which tool allows you to instantly find and share Care Pack Services and stay informed with the latest news on HP Services?
- A. HP Support Center
- B. HP Cirrus
- C. HP Sales Central
- D. HP Cross Sell Solution
Correct Answer: C 🗳️
