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IBM 000-M240 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Customer Needs and Solution Mapping | - Identifying customer communication requirements - Mapping IBM solutions to business needs |
| Topic 2: Sales Process and Methodology | - Solution pitching and objection handling - IBM sales approach for unified telephony solutions |
| Topic 3: IBM Lotus Sametime Unified Telephony Solution Overview | - Value proposition of Sametime Unified Telephony - Core features and capabilities |
| Topic 4: Product Positioning and Competitive Landscape | - Use cases and positioning strategy - Competitive differentiation |
