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Salesforce Plat-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| FlexCards | 23% | - Collect and group the customer 360 Information required to show to an end user (Console, FlexCards) - Design FlexCards to ensure they meet customer requirements/needs - Explain the capabilities, use cases, and purpose of using FlexCards |
| Data Tools | 23% | - Explain the purpose and benefits of Integration Procedures and Omnistudio Data Mappers - Describe the benefits of using Decision Matrices and Expression Sets and provide real examples - Design Integration Procedures and related Omnistudio Data Mappers |
| OmniScript | 27% | - Identify business process step requirements and map them to OmniScript Components required to implement them - Explain the basic structure of an OmniScript - Validate developed OmniScript processes to ensure client expectation alignment |
| Best Fit Solutioning | 27% | - Create fit/gap analyses between requirements and OmniStudio capabilities - Map process requirements to OmniStudio capabilities and explain the interaction between them - Gather, analyze, and simplify business requirements in order to design solutions using OmniStudio tools following best practices |
Salesforce Certified Omnistudio Consultant Sample Questions:
A consultant is designing a Flexcard for a client. The client wants the Flexcard to launch a child card with additional information and actions related to the parent card when the agent clicks on a button. How should the consultant design the Flexcard to meet the client's requirements?
- A. Design the parent card to launch a child card when the specific action is taken.
- B. Design the parent card to launch a new Data Mapper when the specific action is taken.
- C. Design the parent card to launch a child card through a Flyout Action.
- D. Design the parent card to launch a new Omniscript when the specific action is taken,
Correct Answer: C 🗳️
Explanation: Only visible for Prep4cram members. You can sign-up / login (it's free).
A customer needs to create an OmniScript to capture payment Information. In the first step of the process, it user selects a payment type such as credit card, debit card, or direct bank account payment. Each payment t should display with a different icon. The process should check to see if the customer has any saved payment information of that type, and if there is, no further action is required. If there is no saved payment informatic then the user should be allowed to enter the information, and the process should save It. Which three OmniScript elements should be used to meet these requirements? Choose 3 answers
- A. DataRaptor Post Action
- B. Radio
- C. DataRaptor Transform Action
- D. Select
- E. DataRaptor Extract Action
Correct Answer: A,B,D 🗳️
A company wants to create a new customer buying journey for their website. The buying journey should include the following functionality:
- Allow the user to enter contact and address information
- Require the user to enter age, gender, and optionally income bracket
- Compute a discount percentage per product based on the customer data
provided
- Save the list of suggested products including discounts
Which three OmniStudio tools should the consultant use to design a solution that meets these requirements? Choose 3 answers
- A. OmniScript
- B. FlexCard
- C. OmniStudio Action
- D. Integration Procedures
- E. Calculation Procedures and Matrices
Correct Answer: A,C,E 🗳️
Explanation: Only visible for Prep4cram members. You can sign-up / login (it's free).
An insurance agency wants to enable its call center agents to be more efficient when handling customer inquiries. After analyzing patterns in the call logs, the agency discovers that one of the top customer requests is to find out total insurance premiums paid as well as the difference year over year. Agents need to relay this information to the customer and then send them a summary report by email. The agency decides to implement this process using OmniScript. What three OmniScrlpts elements should be used to meet the requirements? Choose 3 answers
- A. DataRaptor Post Action
- B. Messaging Element
- C. Email Action
- D. Calculation Action
- E. DataRaptor Extract Action
Correct Answer: C,D,E 🗳️
Explanation: Only visible for Prep4cram members. You can sign-up / login (it's free).
A company uses Expression Sets to determine product pricing. Due to the company's pricing schedules, there is always more than one Expression Set active at one time for a given date. In this scenario, how will the calculation engine select which Expression Set to run?
- A. Date created
- B. Date modified
- C. Sequence
- D. Rank
Correct Answer: D 🗳️
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