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WGU Operations-Management Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Forecasting and Planning | - Aggregate Planning - Demand Forecasting Methods |
| Quality Management | - Six Sigma and Continuous Improvement - Total Quality Management (TQM) |
| Operations Management Foundations | - Operations Strategy and Competitiveness - Introduction to Operations and Productivity |
| Supply Chain and Inventory Management | - Supply Chain Design and Logistics - Just-in-Time (JIT) and Lean Operations - Inventory Models and Control Systems |
| Project and Operations Scheduling | - Scheduling Techniques - Project Management Basics |
| Process Design and Analysis | - Capacity Planning and Bottlenecks - Process Mapping and Flow |
WGU Operations Management (C215, VDC2) Sample Questions:
Question 1
Which type of aggregate plan is preferable when a company produces custom or special purpose equipment, one-of-a-kind items, or highly perishable products?
A. A chase aggregate plan
B. A level aggregate plan
C. A hybrid aggregate plan
D. A modified sales and operations plan
Question 2
Which two types of operations include repetitive processes?
Choose 2 answers
A. Continuous process
B. Project process
C. Batch process
D. Line process
Question 3
A manufacturing firm uses warehouses and shippers in their supply chain.
At which stage of the firm's inventory management system would the statement
"percentage of line items shipped on schedule" be used?
A. Finished goods
B. Work-in-progress
C. Raw materials
D. Sold goods
Question 4
Why is it beneficial for an organization to designate employees to communicate alternative ways to complete a job in a methods analysis?
A. They may have suggestions for improving the operation.
B. They are experts in their field.
C. They may resist training on new machines.
D. They know how an operation has always been done with no need to change.
Question 5
A company decides and makes plans to enter into a new market.
Which project life cycle phase does this strategy directly relate to?
A. Conception
B. Feasibility analysis
C. Execution
D. Planning
Solutions:
| Question 1 Answer: A | Question 2 Answer: A,D | Question 3 Answer: A | Question 4 Answer: A | Question 5 Answer: A |
