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CIPS L5M9 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Operational Risk, Sustainability and Ethics | 15-20% | - Sustainable operations: green practices, circular economy - ESG considerations in operational design and delivery - Ethical and responsible operations management - Identifying, assessing and mitigating operational risks |
| Principles of Operations Management | 15-20% | - Definition, scope and role of operations management - Input-transformation-output model - Operations strategy alignment with organizational goals - Value creation, efficiency and effectiveness - Linkages between operations, procurement and supply chain |
| Lean, Agile and Responsive Operations | 15-20% | - Agile approaches: flexibility, responsiveness and speed - Comparison and integration of lean and agile - Application in manufacturing, service and public sectors - Lean principles: waste elimination, value stream mapping |
| Process Design, Planning and Improvement | 20-25% | - Capacity planning, demand management and resource allocation - Benchmarking and process optimization - Forecasting, scheduling and inventory management - Process mapping, workflow and design principles - Continuous improvement methodologies: Kaizen, Six Sigma, Lean, BPR |
| Quality Management and Performance Measurement | 15-20% | - Measuring efficiency, productivity and customer satisfaction - Key Performance Indicators (KPIs) for operations - Quality control, assurance and improvement tools - Total Quality Management (TQM) concepts and application - Quality standards: ISO 9000 series and related frameworks |
CIPS Operations Management Sample Questions:
1. Where a company produces many different but similar products, what is this dimension known as?
A) low variety
B) high variety
C) high variation
D) low variation
2. In which industry would scheduling, health and safety and quality control be key focuses of operations processes?
A) construction
B) finance
C) agriculture
D) retail
3. Blue Slipper Ltd is a multi-national organisation that produces a variety of cosmetic products. A team has been put together to create a strategy for the Marketing Department in order to increase sales and thus profitability. What level of strategy is being created?
A) operational level strategy
B) corporate level strategy
C) business level strategy
D) functional level strategy
4. How can a company measure the dependability of an item it produces? Select TWO
A) gross profit margin
B) number of injuries caused by the product
C) variety of colours offered
D) documentation is accurate
E) how quickly complaints are resolved
5. Which of the following is a benefit to a company of introducing TQM?
A) increased customer loyalty
B) benchmarking is made easier
C) improved supplier relations
D) higher profit margins
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A | Question # 3 Answer: D | Question # 4 Answer: B,D | Question # 5 Answer: A |
