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HP HP2-H33 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Positioning and Value Proposition | 25% | - Communicating service benefits - Differentiating from competitors - Overcoming objections |
| Customer Needs & Opportunity Identification | 25% | - Discovery and qualification process - Matching services to business requirements |
| HP PPS ServiceOne Portfolio Overview | 25% | - Protection and Support Services - Care Pack Services - Contractual Services |
| Sales Process and Deal Closure | 20% | - Proposal and quoting guidelines - Registration and ordering rules |
| Post-Sale and Compliance | 5% | - Service start and warranty alignment - Terms and conditions overview |
HP Selling HP PPS ServiceOne Services Sample Questions:
Which service corresponds with the following discovery question: "What is your back up plan to help you control and predict costs over the life of your equipment?"
- A. HP Care Pack Services (next business day or same day
- B. Travel Services
- C. Maintenance Kit Replacement for printers
- D. Accidental Damage Protection
Correct Answer: C 🗳️
Explanation: Only visible for Prep4cram members. You can sign-up / login (it's free).
A customer has set aside a budget to cover refreshment of their printing and PC hardware. They are interested in contracting with a hardware manufacturer for services because their IT department does not have adequate resources.
The contract would include the following provisions:
1.Faster response times
2.Multi-vendor repair services
3.Onsite engineer
4.Lease new equipment
Which HP PPS Services offering best meets this customer's needs?
- A. HP Standard Contractual Services
- B. HP Deployment Services
- C. HP Care Pack Services
- D. HP Custom Contractual Services
Correct Answer: C 🗳️
Explanation: Only visible for Prep4cram members. You can sign-up / login (it's free).
Which trigger is a good indicator of an opportunity to offer HP Care Pack Services? (Select three.)
- A. A customer requires project management to deploy personal systems.
- B. A customer needs an onsite technician to support the hardware fleet.
- C. A customer has a high volume of sensitive data to protect.
- D. A customer needs to be able to add or remove devices from the same service engagement.
- E. A customer is concerned about potential security breaches by irresponsible employees.
- F. A customer has established security policies and procedures.
Correct Answer: A,B,C 🗳️
How should you counter the following objection?
"The standard warranty is sufficient."
- A. HP Care Packs expedite repairs to reduce downtime.
- B. With HP Care Packs, HP dispatches trained technicians with genuine parts, within the agreed time
- C. HP Care Packs allow you to choose from various options that best suit your needs.
- D. HP Care Packs give you predictability and greater control on TCO.
Correct Answer: A 🗳️
Which mobile app can be downloaded to search for the three best HP Care Pack Services for a specific product?
- A. HP Attach Widget
- B. HP Cirrus
- C. HP Care Pack Central
- D. MySalesGuide
Correct Answer: B 🗳️
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