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HP HP2-B110 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: HP Imaging and Printing Supplies Overview | 20% | - Environmental and Sustainability Benefits - HP Original vs. Non-HP Supplies - Supply Technology and Innovation |
| Topic 2: Customer Needs and Sales Strategy | 25% | - Demonstrating Quality, Reliability and Security - Identifying Customer Printing Requirements - Value Proposition and Cost-per-Page Analysis |
| Topic 3: Solutions, Services and Business Growth | 15% | - Supplies Lifecycle Management - HP Instant Ink and Subscription Models - Building Long-Term Customer Relationships |
| Topic 4: Product Portfolio and Compatibility | 25% | - Paper and Specialty Media - Maintenance Kits and Accessories - Ink Cartridges and Toner Cartridges - Matching Supplies to Printer Models |
| Topic 5: Handling Objections and Competitive Positioning | 15% | - Countering Third-Party Supply Claims - Warranty and Legal Considerations - Addressing Cost Concerns |
HP Selling HP Imaging and Printing Supplies Sample Questions:
Which customer is ideally suited to the HP Win-Back program? (Select two.)
- A. Lost customers
- B. Channel partners
- C. Home users
- D. HP EB customers
- E. HP loyal customers
- F. Switchers
Correct Answer: A,F 🗳️
How can you find out if the HP Planet Partner program is available in your local area?
- A. You can consult the HP Planet Partner program website.
- B. You can consult the HP Planet Partner section in SmartRecycle.
- C. The HP Planet Partner is automatically included with every printer and only needs the HP PP driver to install.
- D. The HP Planet Partner is available in every country around the world.
Correct Answer: B 🗳️
What is the process behind a remanufactured cartridge?
- A. Disassembling, emptying the hopper, cleaning the components, and adding the recoated drum
- B. Adding new toner to the empty hopper and performing little or no furbishing on the cartridge
- C. Disassembling, cleaning the waste hopper and drum, adding toner, and sealing the cartridge
- D. Disassembling, cleaning, changing the worn parts, and drum if needed, and then adding new toner
Correct Answer: D 🗳️
Which driver of HP's innovation ultimately benefits the customer?
- A. The HP commitment to the lowest customer price
- B. HP Care packs
- C. The Reseller Partner Program
- D. A culture of engineering innovation
Correct Answer: B 🗳️
Why should you look after a loyal customer?
- A. They are willing to sacrifice quality for an attractive price.
- B. They spend the most money.
- C. They tend to be more demanding.
- D. They tend to be more faithful to one reseller.
Correct Answer: D 🗳️
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