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HP HP2-B110 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: HP Imaging and Printing Supplies Overview | 20% | - Environmental and Sustainability Benefits - HP Original vs. Non-HP Supplies - Supply Technology and Innovation |
| Topic 2: Product Portfolio and Compatibility | 25% | - Paper and Specialty Media - Maintenance Kits and Accessories - Ink Cartridges and Toner Cartridges - Matching Supplies to Printer Models |
| Topic 3: Solutions, Services and Business Growth | 15% | - Supplies Lifecycle Management - HP Instant Ink and Subscription Models - Building Long-Term Customer Relationships |
| Topic 4: Handling Objections and Competitive Positioning | 15% | - Countering Third-Party Supply Claims - Warranty and Legal Considerations - Addressing Cost Concerns |
| Topic 5: Customer Needs and Sales Strategy | 25% | - Demonstrating Quality, Reliability and Security - Identifying Customer Printing Requirements - Value Proposition and Cost-per-Page Analysis |
HP Selling HP Imaging and Printing Supplies Sample Questions:
1. Which customer is ideally suited to the HP Win-Back program? (Select two.)
A) Lost customers
B) Channel partners
C) Home users
D) HP EB customers
E) HP loyal customers
F) Switchers
2. How can you find out if the HP Planet Partner program is available in your local area?
A) You can consult the HP Planet Partner program website.
B) You can consult the HP Planet Partner section in SmartRecycle.
C) The HP Planet Partner is automatically included with every printer and only needs the HP PP driver to install.
D) The HP Planet Partner is available in every country around the world.
3. What is the process behind a remanufactured cartridge?
A) Disassembling, emptying the hopper, cleaning the components, and adding the recoated drum
B) Adding new toner to the empty hopper and performing little or no furbishing on the cartridge
C) Disassembling, cleaning the waste hopper and drum, adding toner, and sealing the cartridge
D) Disassembling, cleaning, changing the worn parts, and drum if needed, and then adding new toner
4. Which driver of HP's innovation ultimately benefits the customer?
A) The HP commitment to the lowest customer price
B) HP Care packs
C) The Reseller Partner Program
D) A culture of engineering innovation
5. Why should you look after a loyal customer?
A) They are willing to sacrifice quality for an attractive price.
B) They spend the most money.
C) They tend to be more demanding.
D) They tend to be more faithful to one reseller.
Solutions:
| Question # 1 Answer: A,F | Question # 2 Answer: B | Question # 3 Answer: D | Question # 4 Answer: B | Question # 5 Answer: D |
