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Salesforce AP-207 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Test and Deploy | 13% | - User acceptance testing management - Testing strategy and scenario design - Deployment planning and execution |
| Implementation | 38% | - Industry-specific component setup - Contract management configuration - Product and pricing configuration - Initial setup and configuration - Order Capture setup - Data migration and integration - Post-sales process enablement - License and access management |
| Discovery | 13% | - Document customer business needs, value and vision - Understand current state architecture - Identify gaps between requirements and standard capabilities |
| Solution Design | 36% | - Define security and data access model - Map Energy and Utilities Cloud components to requirements - Validate data model fitment - Design future state business processes - Define future state architecture - Understand deployment tools and best practices |
Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:
1. An energy company provides gas and electricity services to some of its customers, but not all When a new customer moves in, what object is used to determine what type of service is available at the premise?
A) Meter
B) Account
C) Service Point
D) Asset
2. A utility customer runs the majority of their current processes using backoffice CIS, billing, and other thirdparty integrations. As part of the enterprise digital transformation initiative to improve end-to-end experiences, they chose Energy and Utilities Cloud with an incremental rollout strategy, beginning with employee transformation.
What solution component of Energy and Utilities Cloud should be recommended and mapped to get them started on the transformation journey?
A) Partner Management
B) utility 360
C) utility Cx
3. A call center agent uses the Energy and Utilities Contact Center Console to schedule a field technician appointment for a customer.
What license is needed to complete this customer requirement?
A) Energy and Utilities Base Service license
B) Salesforce Contact Center license
C) Salesforce Field Service license
D) Salesforce Service Console license
4. An Administrator needs help generating an accurate report to identify the average response time to installing new electricity connections.
What two elements need to be defined during the discovery phase of the implementation?
A) Identify the data sources to generate the customer's new connections reports and dashboards
B) Define the data to be migrated for the customer's connections process
C) Define the metrics to measure the customer's new connections process.
D) Define the business stakeholders for the customer's new connections process.
5. An energy utility company is implementing the Customer Acquisition Management application. The application should support unauthenticated self-serve portal users.
What's the preferred method to configure the application security to meet the requirement?
A) The Customer Acquisition Management application cannot support unauthenticated self serve portal users
B) A consultant should assign an EnergyftuntimeB2CSales sample permission set to the Guest User profile and an Energyfiuntime82CSalesCustomerCommunityUser sample permission set to customer community users.
C) A consultant should create new permission sets to grant appropriate access to all required objects.
D) A consultant should assign an EnergyRuntimeSales sample permission set to the Guest User profile and an EnergyRuntimeSalesCustomerCommunityUser sample permission set to customer community users.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: A,C | Question # 5 Answer: B |
