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Salesforce AP-203 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Discovery | 24% | - Architecture Assessment
|
| Delivery | 16% | - Validation
|
| Planning and Design | 60% | - Solution Architecture
|
Salesforce Accredited Agentforce Communications Professional Sample Questions:
UC telecom has requirement to allow customer to upgrade or downgrade from their existing plan from two play pack to three play packs and vise versa. Which three are the key offering provided by the change of plan feature in communication cloud.
- A. Customer can choose their plan from all pricing books.
- B. Supported by digital commerce API
- C. History of subscription updates and traceability
- D. Service Continuity
- E. Migrating in/out from bundle offer
Correct Answer: C,D,E 🗳️
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A telecommunications service provider offers Internet, mobile, and TV services that can be sold together as well as independently. A Fulfillment Designer Consultant is designing the orchestration for orders that contain any combination of these offers. In order to improve customer satisfaction, the Consultant needs to design a solution that makes the services available as soon as possible to customers for consumption, and support changes for completely fulfilled offers even when others are still being fulfilled. What is the recommended approach for an asset management strategy in this case?
- A. Model each offer as a top-level offer. Use staged assetization in orchestration to assetize the offers that have been activated.
- B. Model the offers in a triple play bundle. Use standard assetization in orchestration to assetize the offers that have been activated.
- C. Model each offer as a top-level offer. Use standard assetization in orchestration to assetize the offers that have been activated.
- D. Model the offers in a triple play bundle. Use staged assetization in orchestration to assetize the offers that have been activated.
Correct Answer: A 🗳️
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ABC Telecom is using Communication Cloud ' s Order Management capabilities to track order milestones.
They would like to get informed when the order is at risk of missing the service level agreement (SLA) defined in the system. For example, if there is an installation delay due to construction work or equipment not being delivered due to an issue with the delivery partner. How should a Consultant configure their environment so that ABC Telecom is informed of risks?
- A. Create manual tasks based on the response from the fulfillment system
- B. Configure the dates and safety interval for Jeopardy Management
- C. Schedule Apex to monitor orders and create an incident /case
- D. Configure fallout handling with resolve fallout orchestration item definition
Correct Answer: B 🗳️
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Universal Containers (UC) is a Communications Service Provider using Communications Cloud. UC markets their DSL In service with two speed tiers - 5 Mbps and 50 Mbps. Five Mbps uses the ADSL technology, which requires Copper Pair, an Mbps uses the VDSL technology, which requires Bonded Copper Pair. How should a Consultant model this service end-to-end?
- A. Model the DSL Internet Service as a commercial product, 5 Mbps and 50 Mbps as fields of that product, ADSL as VDSL as a Customer Facing Service (CFS), and Copper Pair and Bonded Copper Pair as a Resource Facing Service (RFS). Model multi-level decomposition between the commercial product to CFS to RFS.
- B. Model the DSL Internet service as a technical product, 5 Mbps and 50 Mbps as attributes of that product, ADSL and VDSL as a Customer Facing Service (CFS), and Copper Pair and Bonded Copper Pair as a Resource Facing Service (RFS). Model multi-level decomposition between the technical product to CFS to RFS.
- C. Model the DSL Internet service as a commercial product, 5 Mbps and 50 Mbps as attributes of that product, ADSL and VDSL as a Customer Facing Service (CFS), and Copper Pair and Bonded Copper Pair as a Resource Facing Service (RFS). Model multi-level decomposition between the commercial product to CFS to RFS.
- D. Model the DSL Internet Service as a commercial product, 5 Mbps and 50 Mbps as attributes of that product, ADSL and VDSL and Copper Pair and Bonded Copper Pair as technical products. Model direct decomposition between the technical product to technical products.
Correct Answer: C 🗳️
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UC rolling out products to the market in multiple go live iterations. Top offer sold is mobile followed by TV, during discovery phase it was identified that regardless of the top offer sold. Same activity of sending out a notification email to the account. Which two ways consultant model the orchestration to make it reusable, have the least amount of time to go live and require minimal maintenance over time?
- A. Create a product class and assign it to all top level offers, create orchestration plan with a scenario on a product
- B. Use product class to decompose each top offer to a CFS specific for the notification email orchestration plan with a scenario on the CFS
- C. Create an orchestration plan and define a scenario for each top product offer
- D. Create a decomposition relationship for each product offer to a CFS specific for the notification email orchestration plan with a scenario on the CFS
Correct Answer: B,D 🗳️
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