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HDI QQ0-300 Exam Overview:
| Certification Vendor: | HDI |
|---|---|
| Exam Name: | HDI Qualified Help Desk Manager (HDM) |
| Exam Number: | QQ0-300 |
| Available Languages: | English |
| Exam Format: | Multiple Choice |
| Related Certifications: | HDI Qualified Help Desk Analyst (HDA) HDI Qualified Customer Support Specialist (CSS) HDI Qualified Help Desk Senior Analyst (HDSA) |
| Sample Questions: |  |
| Exam Way: | Typically delivered through authorized HDI training and testing providers; availability may include classroom or online proctored delivery depending on the provider. |
| Pre Condition: | No official prerequisite publicly available. Management experience in a help desk or service desk environment is recommended. |
| Official Syllabus URL: | https://www.thinkhdi.com/certification/professional/courses |
HDI QQ0-300 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Help Desk Strategy and Leadership | - Help Desk Mission and Vision
|
| Topic 2: Technology and Knowledge Management | - Support Tools
|
| Topic 3: Quality and Performance Management | - Metrics and Reporting
|
| Topic 4: People Management | - Staff Development
|
| Topic 5: Customer Relationship Management | - Customer Service Excellence
|
| Topic 6: Service Delivery and Operations | - Operational Management
|
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No official prerequisite publicly available. Management experience in a help desk or service desk environment is recommended.
The official HDI qulilfied help desk manager(hdm) outline assigns its weights like this:
- Technology and Knowledge Management ()
- Customer Relationship Management ()
- Help Desk Strategy and Leadership ()
