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WGU Organizational-Behavior Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Motivation and Performance | - Motivation theories (Maslow, Herzberg, McClelland, Expectancy theory) - Goal setting and performance management |
| Topic 2: Communication and Decision Making | - Decision-making models and biases - Organizational communication processes |
| Topic 3: Teams and Group Dynamics | - Team formation and development stages - Group decision-making and conflict resolution |
| Topic 4: Ethics and Organizational Responsibility | - Ethical decision making in organizations - Corporate social responsibility |
| Topic 5: Organizational Structure and Culture | - Organizational design and structure types - Organizational culture and change |
| Topic 6: Human Resource and Workplace Behavior | - Performance evaluation and feedback systems - Recruitment, selection, and onboarding concepts |
| Topic 7: Leadership and Management | - Power, influence, and authority - Leadership styles and theories |
| Topic 8: Foundations of Organizational Behavior | - Work attitudes and job satisfaction - Individual behavior in organizations - Definition and scope of organizational behavior |
WGU Organizational Behavior (GTO1, C715) Sample Questions:
1. If a work group's goal is to share information, what is a work team's goal?
A) To maximize random and varied skills
B) To maximize individual inputs
C) To create collective performance
D) To reduce costs
2. An individual attributes personal achievement in business to being competitive, independent, and successful in spite of challenges. Which statement is true regarding environmental factors and how they influence this person's personality and behavior?
A) The individual's full potential may be determined by how well the individual adjusts to the requirements of the environment.
B) Environment is the single element in determining an individual's behavior.
C) Studies demonstrate that environment influences behavior but has no influence on personality.
D) Personality and behavior are based solely on environmental factors.
3. A team is struggling to resolve procedural issues that govern their performance. What should the team leader do to resolve the problem?
A) Ask questions and help team members talk through the problem
B) Rearrange roles within the team by adding members
C) Research the problem and impose a solution
D) Appoint an assistant team leader to track the struggles and report back
4. What is a positive effect of a cohesive group?
A) Improving group productivity
B) Bringing heterogeneity to the process
C) Promoting value flexibility
D) Reducing group norm effect
5. After physiological desires such as hunger, thirst, and shelter are met, the next level of desires becomes the basis for motivation. This is an example of which theory?
A) Bigelow's three factor theory
B) Maslow's hierarchy of needs
C) Two factor theory
D) X and Y hierarchy
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A | Question # 3 Answer: A | Question # 4 Answer: A | Question # 5 Answer: B |
