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Microsoft MB2-423 Exam Syllabus Topics:

Section	Objectives
Reporting and Analysis	- Standard reports 1. CRM reporting tools and dashboards - Data analysis 1. Exporting and analyzing CRM data
Sales Management	- Order and quote management 1. Quotes, orders, and invoices lifecycle - Sales processes configuration 1. Sales forecasting and pipeline tracking 2. Leads and opportunities management
System Configuration and Security	- System settings 1. Business units and access control - User and role management 1. Security roles and permissions
Marketing Management	- List management 1. Target marketing lists and segmentation - Campaign management 1. Campaign tracking and analysis 2. Campaign creation and execution
Customer Service Management	- Case management 1. Case routing and assignment 2. Service level agreements (SLA) - Knowledge management 1. Knowledge base articles usage
Understanding Microsoft Dynamics CRM Applications	- Core CRM concepts and architecture 1. Entities, records, and relationships 2. System components and modules overview