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EXIN ITILFND Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Four Dimensions of Service Management | 17% | - Partners and suppliers - Value streams and processes - Organizations and people - Information and technology |
| Topic 2: Key Concepts of Service Management | 15% | - Value, outcomes, costs and risks - Service relationships, service offerings and products - Stakeholders and value co-creation |
| Topic 3: Key ITIL Practices | 33% | - Service management practices
|
| Topic 4: ITIL Service Value System | 20% | - Service value chain - Continual improvement - Overview and purpose - Governance |
| Topic 5: ITIL Guiding Principles | 15% | - Progress iteratively with feedback - Start where you are - Focus on value - Think and work holistically - Optimize and automate - Collaborate and promote visibility - Keep it simple and practical |
