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EXIN ITIL-F Exam Syllabus Topics:

EXIN ITIL Foundation Sample Questions:

1. Which one of the following is NOT part of the service design stage of the service lifecycle?

A) Producing quality, secure and resilient designs for new or improved services
B) Taking service strategies and ensuring they are reflected in the service design processes and the service designs that are produced
C) Designing and maintaining all necessary service transition packages
D) Measuring the effectiveness and efficiency of service design and the supporting processes

2. Which process or function is responsible for monitoring activities and events in the IT infrastructure?

A) Incident management
B) IT operations management
C) Capacity management
D) Service level management

3. Which statement is CORRECT?

A) The configuration management system is part of the service knowledge management system.
B) The service knowledge management system is part of the configuration management system.
C) The configuration management system is part of the known error database
D) The configuration management system is part of the configuration management database.

4. ITSM concepts are often described in the context of only one of these type. Type I, type II and type III

A) Service Providers
B) Business Units
C) Customers
D) Service Units

5. What would be the next step in the continual service improvement (CSI) model after:
1. What is the vision?
2. Where are we now?
3. Where do we want to be?
4. How do we get there?
5. Did we get there?
6. ?

A) What is the value on investment (VOI)?
B) What is the return on investment (ROI)?
C) How much did it cost?
D) How do we keep the momentum going?

Solutions: