ISO ISOIEC20000LI : Beingcert ISO/IEC 20000 Lead Implementer Exam

ISOIEC20000LI real exams

Exam Code: ISOIEC20000LI

Exam Name: Beingcert ISO/IEC 20000 Lead Implementer Exam

Updated: Sep 18, 2026

Q & A: 123 Questions and Answers

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ISO ISOIEC20000LI Exam Syllabus Topics:

SectionObjectives
Fundamental Principles and Concepts of Service Management Systems- Service Management System Concepts
  • 1. Benefits of an SMS
  • 2. Service management principles
  • 3. ISO/IEC 20000 framework
Continual Improvement- Improvement Activities
  • 1. Corrective actions
  • 2. Continual service improvement
  • 3. Nonconformity management
Monitoring and Measurement of an SMS- Performance Evaluation
  • 1. Internal audit
  • 2. Service reporting
  • 3. Monitoring and measurement
  • 4. Management review
Preparation for Certification Audit- Certification Readiness
  • 1. Audit preparation
  • 2. Evidence collection
  • 3. Compliance verification
Planning an SMS Implementation- Implementation Planning
  • 1. Risk and opportunity management
  • 2. Implementation roadmap
  • 3. Service management objectives
Service Management System Requirements- ISO/IEC 20000 Requirements
  • 1. Roles and responsibilities
  • 2. Leadership and commitment
  • 3. Context of the organization
  • 4. Service management policy
Implementing an SMS Based on ISO/IEC 20000- Service Management Processes
  • 1. Service assurance
  • 2. Service portfolio management
  • 3. Incident and problem management
  • 4. Service design, build and transition
  • 5. Relationship and agreement management
  • 6. Supply and demand management

ISO Beingcert ISO/IEC 20000 Lead Implementer Sample Questions:

Question #1

The purpose of control 7.2 Physical entry of ISO/IEC 27001 is to ensure only authorized access to, the organization's information and other associated assets occur. Which action below does NOT fulfill this purpose?

  • A. Implementing access points
  • B. Using appropriate entry controls
  • C. Verifying items of equipment containing storage media
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Question #2

Which situation described in scenario 2 Indicates service unavailability?

  • A. Attackers still had access to the data when Solena delivered a press release
  • B. Lucas was no! able to access the website with his credentials
  • C. Lucas was asked to change his password weekly
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Question #3

Scenario 6: Skyver offers worldwide shipping of electronic products, including gaming consoles, flat-screen TVs. computers, and printers. In order to ensure information security, the company has decided to implement an information security management system (ISMS) based on the requirements of ISO/IEC 27001.
Colin, the company's best information security expert, decided to hold a training and awareness session for the personnel of the company regarding the information security challenges and other information security- related controls. The session included topics such as Skyver's information security approaches and techniques for mitigating phishing and malware.
One of the participants in the session is Lisa, who works in the HR Department. Although Colin explains the existing Skyver's information security policies and procedures in an honest and fair manner, she finds some of the issues being discussed too technical and does not fully understand the session. Therefore, in a lot of cases, she requests additional help from the trainer and her colleagues Based on the scenario above, answer the following question:
How should Colin have handled the situation with Lisa?

  • A. Deliver training and awareness sessions for employees with the same level of competence needs based on the activities they perform within the company
  • B. Promise Lisa that future training and awareness sessions will be easily understandable
  • C. Extend the duration of the training and awareness session in order to be able to achieve better results
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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Question #4

Org Y. a well-known bank, uses an online banking platform that enables clients to easily and securely access their bank accounts.
To log in. clients are required to enter the one-time authorization code sent to their smartphone.
What can be concluded from this scenario?

  • A. Org Y has implemented an integrity control that avoids the involuntary corruption of data
  • B. Org Y has incorrectly implemented a security control that could become a vulnerability
  • C. Org Y has implemented a security control that ensures the confidentiality of information
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Question #5

Scenario 2: Beauty is a cosmetics company that has recently switched to an e-commerce model, leaving the traditional retail. The top management has decided to build their own custom platform in-house and outsource the payment process to an external provider operating online payments systems that support online money transfers.
Due to this transformation of the business model, a number of security controls were implemented based on the identified threats and vulnerabilities associated to critical assets. To protect customers' information.
Beauty's employees had to sign a confidentiality agreement. In addition, the company reviewed all user access rights so that only authorized personnel can have access to sensitive files and drafted a new segregation of duties chart.
However, the transition was difficult for the IT team, who had to deal with a security incident not long after transitioning to the e commerce model. After investigating the incident, the team concluded that due to the out- of-date anti-malware software, an attacker gamed access to their files and exposed customers' information, including their names and home addresses.
The IT team decided to stop using the old anti-malware software and install a new one which would automatically remove malicious code in case of similar incidents. The new software was installed in every workstation within the company. After installing the new software, the team updated it with the latest malware definitions and enabled the automatic update feature to keep it up to date at all times. Additionally, they established an authentication process that requires a user identification and password when accessing sensitive information.
In addition, Beauty conducted a number of information security awareness sessions for the IT team and other employees that have access to confidential information in order to raise awareness on the importance of system and network security.
Based on the scenario above, answer the following question:
After investigating the incident. Beauty decided to install a new anti-malware software. What type of security control has been implemented in this case?

  • A. Corrective
  • B. Preventive
  • C. Detective
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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