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HP HP5-B02D Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Managed Print and Printing Services | - Print services concepts
|
| HP Imaging and Printing Portfolio Knowledge | - Printers and Multifunction Devices Overview
|
| Sales Positioning and Delta-Selling Strategy | - Customer value mapping
|
| Customer Needs and Solution Selling | - Solution recommendation
|
HP Delta-Selling HP Imaging and Printing Supplies Sample Questions:
What is a risk of using counterfeit cartridges?
- A. HP will bring legal action against customers who use counterfeit cartridges.
- B. Counterfeit cartridges generally produce print documents with unacceptable quality.
- C. Customers generally pay more for counterfeit cartridges.
- D. Counterfeit products can damage a printer.
Correct Answer: B 🗳️
Which customer is ideally suited to the HP Win-Back program? (Select two.)
- A. Home users / channel partners lost customers
- B. HP EB customers
- C. HP loyal customers
- D. Switchers
Correct Answer: A,D 🗳️
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