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HP HP3-X02 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Firmware, Software and Security | 15% | - BIOS/UEFI updates and configuration - HP system software and driver installation - HP security features and recovery procedures |
| Disassembly, Replacement and Assembly | 30% | - Battery, keyboard, display, and system board service - Thermal system and cooling maintenance - Removal and replacement of internal components - Safety procedures and ESD protection |
| Troubleshooting and Diagnostics | 30% | - Storage, memory, and system performance - Display, video, and audio problems - Networking, wireless, and peripheral connectivity - Using HP diagnostics tools and error codes - Power system and boot issues |
| Product Overview and Specifications | 20% | - System architecture and component specifications - HP Elite Notebook series models and families - Features, ports, and system configuration |
| Service Procedures and Compliance | 5% | - Warranty and service policy guidelines - Part ordering and replacement rules |
