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HP HP2-N31 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| BSM Solution Areas | 30% | - Operations Bridge and integration - Network Management - Application Performance Management - Service Intelligence and Analytics - Systems and Infrastructure Management |
| Customer Challenges and Solution Alignment | 25% | - Business and IT operational challenges - ROI and business benefit communication - Mapping challenges to BSM capabilities |
| HP BSM Overview and Value Proposition | 25% | - Business Service Management concepts - Competitive differentiators - HP BSM architecture and components - Value propositions for IT executives and stakeholders |
| Selling and Qualification Process | 20% | - Identifying opportunities and customer personas - Discovery and qualification questions - Positioning and closing strategies |
HP Selling HP BSM Solutions Sample Questions:
Where would you find license SKU and pricing information for HP BSM Systems Management?
- A. BSM datasheets
- B. Sales Awareness Webinars
- C. Pricing Guides on HP Partner Central
- D. HP WW Product Promotions (link)
Correct Answer: C 🗳️
What is a BSM discovery question that you should ask to an IT executive relating to how they are aligning IT with the business and meeting customer expectations?
- A. How do you market and promote the value that IT brings to your organization?
- B. How do you improve the trust and confidence in an industry with financial closures and questionable compensation structures?
- C. How can you become more efficient in reducing costs and more predictable around IT issues impacting your business services?
- D. How do you continue to deliver applications and services that meet or exceed service level agreements?
Correct Answer: C 🗳️
How does HP address customer business challenges through BSM Solutions? (Select three.)
- A. HP achieves operational excellence by obtaining complete visibility into dynamic environments.
- B. HP achieves operational excellence by managing dynamic business services.
- C. HP improves Service Level agreements through aggregate time resolution.
- D. HP maintains a fourth quadrant rating above our competition from Gartner Group.
- E. HP aligns the business objectives in parallel with the IT organizational hierarchy.
- F. HP reduces duplication of effort to optimize labor and cost for IT operations.
Correct Answer: A,C,E 🗳️
What is the most correct value proposition for HP Software's BSM Solution?
- A. It enables IT organizations to enhance network performance and availability while improving resource utilization and provides secure, compliant networks, while meeting SLAs and containing costs.
- B. It consolidates performance and event data from heterogeneous architectures to reduce downtime, improves operations through greater system visibility, and lowers costs due to improved efficiency.
- C. Proactive network monitoring with detailed event capture lowers IT costs by reducing the incidence of network performance degradation and the number and duration of network outages, thereby reducing the risks and costs of SLA noncompliance and regulatory penalties.
- D. Proactive application monitoring mitigates risks by reducing the number and duration of Severity 1 outages, thereby reducing end-user minutes lost.
Correct Answer: B 🗳️
Which BSM capability acts as the integration hub and metrics warehouse between the infrastructure and application teams?
- A. Business Process Monitoring (BPM)
- B. Application Performance Model (APM)
- C. Run-time Service Model (RTSM)
- D. Heads-up Display Monitoring (HUDM)
Correct Answer: A 🗳️
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