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HP HP2-H28 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: HP Printing & Computing Solutions | - HP printing portfolio overview - HP computing solutions positioning |
| Topic 2: Solution Positioning & Value Proposition | - Articulating HP value proposition - Differentiation vs competitors |
| Topic 3: Sales Process & Recommendation Skills | - Consultative selling techniques - Mapping solutions to customer needs |
| Topic 4: Customer Needs & Requirements | - Identifying business needs in services environments - Understanding customer printing and computing requirements |
HP Selling HP Printing and Computing Services Sample Questions:
Which type of services can an HP Printing and Computing Services specialist sell?
- A. The specialist can sell services for printing and personal systems.
- B. The specialist can sell services for server, data center printer, and computer.
- C. It depends on the geography; the permitted services vary from one country to another,
- D. The services are defined with each partner.
Correct Answer: A π³οΈ
Which service protects mobile workers in many parts of the world?
- A. Mobility
- B. Accidental Travel Protection
- C. Travel
- D. Defective Media Retention
Correct Answer: B π³οΈ
Why is HP Printing and Computing Sales specialization important for partners?
- A. Qualifying Partners can also generate additional profit by delivering services on behalf of HP.
- B. Partners will be able to deliver services on behalf of HP to any HP customers. They will not, however, be able to deliver services during the warranty period of the hardware.
- C. Partners selling HP hardware will be able to deliver their own branded services.
- D. Partners will be able to deliver services on behalf of HP only for the hardware they sell. They can also deliver services during the warranty period of the hardware.
Correct Answer: A π³οΈ
Which statement is true about HP Printing and Personal Systems Attach Services?
- A. Deployment services gets hardware installed in businesses or connected at home, ready to use.
- B. Consumer usage services enhance customer experience by offering a high level of security.
- C. Usage services only target the Consumer market
- D. Deployment services offer business customers preconfigured hardware with custom images. The customer should, however, expect some disruptions during installation.
Correct Answer: B π³οΈ
Which statement is true about HP Care Pack Services?
- A. HP Care Pack services are configurable to many devices with invoicing during the contract duration.
- B. HP Care Pack Services cover deployment, usage, and care services in both Consumer and Business markets.
- C. HP Care Pack Services cover care services only.
- D. HP Care Pack Services cover a wide range of accessories (e.g.. mouse, key boards) that can be purchased with HP hardware.
Correct Answer: A π³οΈ
