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HP HP2-H27 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Safety and Service Best Practices | - HP service guidelines and hardware handling standards - ESD (electrostatic discharge) protection procedures |
| HP Desktop Hardware Fundamentals | - System architecture and hardware interactions - Internal components (CPU, RAM, motherboard, storage devices) |
| Installation and Maintenance Procedures | - Firmware, BIOS/UEFI configuration and updates - Operating system installation and recovery |
| Diagnostics and Troubleshooting | - HP diagnostic tools and utilities - Hardware failure identification and resolution |
| HP Workstations and Performance Systems | - Graphics, CPU, and memory optimization concepts - Workstation hardware configurations |
| HP Notebook Hardware and Mobility Systems | - Power management and battery systems - Laptop components and replacement procedures |
HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:
As of 2012, to which offline diagnostic tool did HP commercial desktops and workstations begin to transition?
- A. UEFI diagnostics
- B. HP Insight diagnostics
- C. HP Advanced POST diagnostics
- D. HP Advanced BIOS diagnostics
Correct Answer: B 🗳️
Which services does HP handle (rather than the service provider) for WWAN module issues? (Select two)
- A. Account settings configuration
- B. Hardware configuration
- C. Initial hardware setup
- D. Billing issues
- E. Network issues
Correct Answer: B,C 🗳️
How does the Intel Smart Response Technology caching feature of Intel Rapid Storage Technology provide faster access to stored data?
- A. It contains a built-in disk defragmentation utility that runs during low drive use to ensure quick sequential reads.
- B. It partitions a configurable segment of the RAM as disk cache.
- C. It uses a Solid-State Drive (SSD) or mSATA drive as a disk cache by placing frequently-used blocks of disk data on the SSD or the mSATA drive.
- D. It creates a hidden partition on the disk to store cached application data that is defragmented during low drive use.
Correct Answer: C 🗳️
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Which biometric security functions are included with HP commercial notebooks? (Select two.)
- A. facial recognition
- B. voice recognition
- C. fingerprint readers
- D. gesture recognition for touch-enabled notebooks
- E. retina scans
Correct Answer: A,C 🗳️
What does Intel's vPro technology enable with AMT?
- A. capability to use self-encrypting drives with Intel-based motherboards by offloading some of the encryption algorithms to the dedicated vPro chip
- B. capability to use a SATA solid state drive (SSD) as disk cache for a conventional hard disk drive or a RAID volume
- C. remote management and security configuration of PCs that are Out of Band when PC power is off the OS is unavailable, or hardware has failed
- D. capability to run diagnostics from the hard disk drive or from a bootable USB key taking full advantage of the error detection capabilities of Intel's system diagnostics suite
Correct Answer: D 🗳️
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