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HP HP2-H08 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Installation, Configuration, and Deployment | - Operating system installation
|
| Maintenance and Repair Procedures | - Preventive maintenance
|
| Workstation and Notebook Specific Topics | - Workstation performance features
|
| HP Desktop, Workstation, and Notebook Hardware Fundamentals | - System architecture and components
|
| Safety, Security, and Warranty Procedures | - Warranty and service policies
|
| Diagnostics and Troubleshooting | - System troubleshooting
|
HP Servicing HP Desktops , Workstations , and Notebooks Sample Questions:
Which action should you suggest to a customer before you go onsite to replace an intermittently failing hard drive?
- A. Back up important data.
- B. Print all relevant error logs.
- C. Create a user ID.
- D. Provide the login password.
Correct Answer: A 🗳️
What should you do first when a processor displays a temperature warning?
- A. Check the environment.
- B. Install a new processor fan.
- C. Replace the cache.
- D. Reseat the processor.
Correct Answer: A 🗳️
Where can you find the latest BIOS for an HP personal computer?
- A. HPPartSurfer
- B. HP ITResource Center (ITRC)
- C. HP Support Forums
- D. HP Support & Drivers website
Correct Answer: D 🗳️
Which technology does the monitor need to support to play a Blu-ray movie through a DVI connection?
- A. VGA
- B. DVI-I
- C. DVI-D
- D. HDCP
Correct Answer: D 🗳️
During which step of the HP Six-Step Troubleshooting Methodology does part replacement occur?
- A. Determine if the problem is solved
- B. Execute the action plan
- C. Develop and optimize an action plan
- D. Implement preventive measures
Correct Answer: B 🗳️
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