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HP LaserJet Solutions Sample Questions:

1. What is one benefit that HP JetDirect provides over traditional network printing?

A) It provides more efficient toner usage.
B) It reduces network bottlenecks.
C) It eliminates the need for added security.
D) It separates print queues.

2. What does ETB Alienation do? Select THREE.

A) causes uneven print density; it can be caused by excessive transfer current
B) reduces print quality problems
C) moves the C, M and Y transfer rollers away from the drums for black & white prints
D) increases the life of color supplies
E) causes uneven print density; it is a symptom of worn gears or improper gear mesh

3. How can customers confirm that their print job has been sent to a specific printer?

A) by right-clicking the printer icon and selecting Printing Preferences
B) by right-clicking the printer and selecting Properties
C) by right-clicking the printer icon and selecting See what's printing
D) by double-clicking the printer icon on the desktop

4. What is one difference between a serial port and a parallel port?

A) Parallel ports send eight bits of data over multiple wires simultaneously, while serial ports send one bit at a time.
B) Using a serial port and cables tends to be more expensive than using a parallel port and cables.
C) Serial ports send eight bits of data over multiple wires simultaneously, while parallel ports send one bit at a time.
D) Parallel cables tend to be much longer than serial cables.

5. A technician can fix paper jams. Preventing them is the responsibility of the users. What is the technician's prevention role? (Select two.)

A) telling the customer that noncompliance with media specification guidelines can void the warranty
B) ensuring that the customer understands that jams are unavoidable and to call if it happens again
C) bringing the cause of a jam to the customer's attention and instructing the customer on how to keep it from happening again
D) fixing the jam and leaving the site as soon as possible so as not to disturb the customer's operations

Solutions: