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HP HP2-B102 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: HP Imaging and Printing Portfolio Overview | - Inkjet and Laser printing technologies - Print solutions and services ecosystem - Printer and multifunction device categories |
| Topic 2: HP Value Proposition and Differentiation | - Sustainability and environmental considerations - Reliability and total cost of ownership - Security and managed print services |
| Topic 3: Customer Needs and Business Requirements | - Enterprise printing workflows and document management - Cost optimization and efficiency drivers - Small and medium business printing needs |
| Topic 4: Sales Fundamentals | - Basic competitive positioning - Consultative selling approach - Solution mapping to customer requirements |
HP Imaging and Printing Sales Fundamentals Sample Questions:
Which HP technology increases 600 by 600 dpi files to print effectively at 1200 dpi?
- A. HPFastRes 1200
- B. HP Laser Modulation
- C. HP ImageREt Technology
- D. HP Intelligent Color Control
Correct Answer: A 🗳️
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What is the benefit of having toner with a uniform particle size?
- A. It results in more colors
- B. It is instrumental in producing clear crisp images.
- C. It is less messy.
- D. You can measure the toner more accurately and put the exact same amount in each cartridge,
Correct Answer: B 🗳️
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What is line dominance?
- A. Selling more units than your competitor
- B. Having better name recognition than your competitor
- C. Offering more choices than your competitor
- D. having the best placement in store displays
Correct Answer: C 🗳️
What is the goal when optimizing an imaging and printing fleet?
- A. replacement of all ink devices with laser devices
- B. replacement of single-function printers with multifunction devices
- C. a balance between cost and productivity
- D. centralization of printing on a few devices
Correct Answer: C 🗳️
What are three of the six stages of the technology lifecycle? (Select three)
- A. Purchasing
- B. Assessment
- C. Evaluation
- D. Deployment
- E. Planning
- F. Repair
- G. Procurement
Correct Answer: B,C,E 🗳️
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