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Huawei H19-321 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Enterprise Service Overview | 20% | - Huawei service strategy and positioning - Service industry trends and standards - Role and value of enterprise services |
| Topic 2: Delivery Tools and Models | 25% | - Risk and quality management - Service delivery frameworks - Implementation and operation tools |
| Topic 3: Detailed Service Portfolio | 30% | - Professional and consulting services - Support and maintenance services - Service level agreements and offerings - Managed and cloud services |
| Topic 4: Sales Enablement and Positioning | 25% | - Competitive differentiation - Customer value analysis and presentation - Pre-sales service solution design |
Huawei HCS-Pre-Sale-Service Solution(Huawei Certified Pre-sales Specialist Service Solution) Sample Questions:
Question 1
In enterprise storage failover, active-active architecture primarily provides:
A. Continuous availability with no single point of failure
B. Manual failover only
C. Slower failover than active-passive
D. Reduced storage capacity
Question 2
The main room of the A and B level electronic information system computer rooms is directly equipped with external windows to ensure the lighting and ventilation of the main engine room.
A. False
B. True
Question 3
the correct statement about on-site support services is ().
A. In the case of problems that cannot be effectively solved through remote technical support, arrange for engineers to provide on-site problem handling services
B. For situations where the location requires a hardware replacement to resolve the issue, arrange for an engineer to perform an on-site hardware replacement
C. In the case of purchasing an on-site service maintenance package, priority is given to solving the problem through on-site service
D. On-site service includes on-site spare parts replacement and on-site problem handling
Question 4
For customers, the total integration mode only needs to manage one integrator, and the management difficulty and professional requirements are reduced.
A. False
B. True
Question 5
What services are included in the software SNS (Software Subscription and Guarantee Annual Fee). (Multiple choice)
A. Remote technical support
B. Software updates and upgrades
C. On-site technical support
D. Inspection services
Solutions:
| Question 1 Answer: A | Question 2 Answer: A | Question 3 Answer: C | Question 4 Answer: B | Question 5 Answer: A,B |
