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The Strength & Power of Our Company
We have a lot of experienced education staff from Genesys who are ngaged in IT certification examination more than 8 years. They are familiar with past GCP-GC-ADM real exam questions and they know update information about the GCP-GC-ADM exam at first time. Our GCP-GC-ADM Prep & test bundle or exam cram pdf are shown on the website with the latest version. Our IT staff will check the update every day.
What is the Exam Cost of Genesys GCP GC ADM Exam
GCP Certification Exam Cost is $249 (USD) which can be done via e-mail. The exam cost is applicable only once. There will be no need to re-applying or re-attempting the exam for any other reason.
Prerequisites of Genesys GCP GC ADM Exam
We know that in order to pass the GCP certification exam, you need to satisfy the prerequisites. These prerequisites are mentioned below.
- You must be aware of all exam topics.
- You must have job experience in the industry.
- Our product will help you excel in today's competitive environment.
- Study materials are available free of cost on our website.
Genesys GCP-GC-ADM Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Genesys Cloud Platform Overview & Architecture | 20% | - Security and compliance fundamentals - Contact center licensing models - Platform components and services |
| Topic 2: Contact Center Configuration & Routing | 25% | - Wrap-up codes and after-call work - ACD processing and flow design - Queues, skills, and language routing |
| Topic 3: Architect Flows & IVR | 20% | - Data actions and integrations - Inbound/outbound call flows - Prompts, menus, and self-service |
| Topic 4: Telephony, Trunks & Outbound | 10% | - Campaign and contact list setup - SIP trunks and phone configuration - Outbound dialing modes |
| Topic 5: Reporting, Analytics & Quality Management | 10% | - Dashboards and real-time monitoring - Quality evaluation and recording - Standard and custom reports |
| Topic 6: User, Roles, and Permissions Management | 15% | - Organizations, divisions, and sites - Role-based access control - Agent and supervisor configuration |
