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Peoplecert CMS7 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Service Lifecycle | - Service Strategy - Continual Service Improvement - Service Operation - Service Transition - Service Design |
| Processes and Functions | - Key ITIL processes and their purposes - Functions such as service desk, technical management |
| Service Management as a Practice | - Role of service management - Definition of services and customers - Concept of best practices in service management |
Peoplecert ITIL V3 Foundation Sample Questions:
Question 1
Which of the following provides the PRIMARY source of guidance on what needs to be protected by information security management?
A. the change manager
B. IT management
C. Service desk manager
D. Business management
Question 2
Which of the following activities are responsibilities of a Supplier Manager?
1) Negotiating and agreeing Contracts
2) Updating the Supplier and Contract database
3) Planning for possible closure, renewal or extension of contracts
4) Managing relationships with internal suppliers
A. 2, 3 and 4 only
B. 1, 2 and 3 only
C. None of the above
D. 1, 3 and 4 only
Question 3
Configuration Management Databases (CMDBs) and the Configuration Management System (CMS) are both elements of what larger entity?
A. The Information Management System
B. The Asset Register
C. The Service Knowledge Management System
D. The Known Error Database
Question 4
Which of the following is NOT an objective of problem management?
A. Minimizing the impact of incidents that cannot be prevented
B. Preventing problems and resulting incidents from happening
C. Eliminating recurring incidents
D. Restoring normal service operation as quickly as possible
Question 5
Which of the following statements is CORRECT?
A. The Service Knowledge Management System (SKMS) is part of the CMS
B. The KEDB and the CMS form part of the larger SKMS
C. The CMS is part of the Configuration Management Data Base (CMDB)
D. The Configuration Management System (CMS) is part of the Known Error Data Base (KEDB)
Solutions:
| Question 1 Answer: D | Question 2 Answer: B | Question 3 Answer: C | Question 4 Answer: D | Question 5 Answer: B |
