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SAP C-FSM-2601 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Crowd Workforce | <8% | - Manage crowd workforce assignments - Concept and benefits of Crowd Service |
| Topic 2: Mobile SAP Field Service Management Application | 11% - 20% | - Accept, execute, and close service calls - Features and capabilities of mobile app |
| Topic 3: Master Data Management | <10% | - Components and data model of MDM - Create, maintain, and integrate master data |
| Topic 4: Customer Self-Service | <8% | - Self-service portal and process flow - Service request creation and execution |
| Topic 5: Planning and Dispatching | 11% - 20% | - Features of planning and dispatching module - Create, assign, and manage service calls and resources |
| Topic 6: Architecture and Administration | 11% - 20% | - Company settings, permissions, and business rules configuration - Architectural components of SAP FSM |
| Topic 7: Integrations | <8% | - Integration with SAP and third-party systems - End-to-end integration scenarios |
| Topic 8: Smartforms | 8% - 12% | - Features and use cases of Smartforms - Create and manage Smartform templates |
| Topic 9: Analytics and Reports | <10% | - Generate and interpret reports for decision-making - Access and use reporting tools |
SAP Certified - SAP Field Service Management Sample Questions:
1. What does the Transformation Preparation Service aim to bridge?
Choose the correct answer.
A) Customer satisfaction levels
B) Vision and execution
C) IT and HR integration
D) Marketing and sales process
2. How does SAP facilitate the cloud transition according to the RISE with SAP transformation journey?
Choose the correct answer.
A) Through a structured customer service protocol
B) By offering marketing insights
C) Offering continuous user training
D) Providing financial incentives
E) By considering unique business requirements
3. What are example use cases for autoscheduling?
There are two correct answers.
A) Automatic scheduling of new jobs
B) Periodic re-optimization
C) Suggest a suitable time for a technician's visit
D) Suggest a matching technician for a single job
4. What is the main tool in SAP Field Service Management for dispatchers?
Choose the correct answer.
A) Smartforms
B) Tool reservation
C) Partner Portal
D) Planning board
5. What are the names for the possible customer interactions and dialog options?
There are two correct answers.
A) Business Processes
B) Moments
C) Chat assistants
D) Moment sets
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: E | Question # 3 Answer: A,B | Question # 4 Answer: D | Question # 5 Answer: B,D |
