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SAP C-C4H510-04 Exam Overview:
| Certification Vendor: | SAP |
|---|---|
| Exam Name: | SAP Certified Application Associate - SAP Service Cloud 2011 |
| Exam Number: | C-C4H510-04 |
| Available Languages: | English |
| Exam Format: | Multiple Choice, Scenario-based, Multiple Response |
| Passing Score: | 63% |
| Certificate Validity Period: | 5 years |
| Real Exam Qty: | 80 |
| Exam Duration: | 180 minutes |
| Related Certifications: | SAP Certified Application Associate - SAP Cloud for Customer |
| Exam Price: | $500 USD (varies by region) |
| Recommended Training: | SAP Service Cloud 2011 Academy |
| Exam Registration: | SAP Training Shop Pearson VUE |
| Sample Questions: |  |
| Exam Way: | Online proctored or onsite at Pearson VUE test centers |
| Pre Condition: | No mandatory prerequisites; basic knowledge of SAP Cloud for Customer recommended |
| Official Syllabus URL: | https://training.sap.com/certification/c_c4h510_04-sap-certified-application-associate--sap-service-cloud-2011-g/ |
SAP C-C4H510-04 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Communication Channel and Knowledge Base | 8%-12% | - Supported communication channels - Knowledge base setup and usage |
| Basic Setup Settings | 8%-12% | - Fine-tuning configuration - Implementation basics |
| Maintenance Plan | <8% | - Scheduling and execution - Maintenance plan configuration |
| Service Elements and Notification | 8%-12% | - Conditions and actions configuration - Workflow setup |
| Reporting | <8% | - Standard reports and dashboards - Integration with Microsoft Excel |
| User Management | 8%-12% | - Notification process configuration - Business roles and user setup - Data restrictions and access control |
| Contracts and Case Management | <8% | - Service contract setup - Case management processes |
| Service Objects | >12% | - Warranty Management - Registered Products and usage in service tickets - Installed Base and usage in service tickets |
| Personalization and Extensibility | <8% | - UI personalization - Extensibility options |
| Service Business Process | 8%-12% | - Service ticket lifecycle - Service levels and categories - Time recording and fulfillment - Work distribution rules |
| Data Management | 8%-12% | - Data migration templates - Master data handling - Mass data maintenance |
Your SAP Certified Application Associate - SAP Service Cloud 2011 Preparation Questions, Answered
Use the official registration channel: SAP Training Shop Pearson VUE Create an account, choose between a test center and online proctoring, pick your date, and pay the exam fee to confirm.
Two ways. First, the IT staff checks C-C4H510-04 update information every day, and the SAP Certified Application Associate - SAP Service Cloud 2011 bank on the website is always the current version β if a vendor refresh is ever pending, the team tells you honestly and suggests waiting rather than selling you material that is about to change. Second, you can verify it yourself: download the free demo and compare it against any other version you have seen. That transparency is policy at Prep4cram, not marketing.
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No mandatory prerequisites; basic knowledge of SAP Cloud for Customer recommended
Passing requires 63%, and a seat costs $500 USD (varies by region). That fee is due again on every retake, so thorough preparation with verified Prep4cram material is the sensible investment.
The official SAP Certified Application Associate - SAP Service Cloud 2011 outline assigns its weights like this:
- User Management (8%-12%)
- Basic Setup Settings (8%-12%)
- Service Objects (>12%)
SAP Certified Application Associate - SAP Service Cloud 2011 Sample Questions:
Question #1
Which elements are used to calculate the due dates defined in Service Level Agreements (SLAs)? Note: There are 2 correct answers to this question.
- A. Maintenance plan
- B. Service contract
- C. Working calendar
- D. Operating hours
Correct Answer: B,D π³οΈ
Question #2
Question 35: What are the scenarios that enable users to broadcast reports by e-mail? Note: There are 2 correct answers to this question.
- A. On every save of the report
- B. On specific report creation
- C. Ad-hoc broadcasting
- D. Periodic scheduling
Correct Answer: C,D π³οΈ
Question #3
When an end user logs an incident in SAP Service Cloud, which steps will be used by the administrator to manage the incident?
- A. Start processing.
- B. Push the incident to SAP Service Cloud support.
- C. Change the priority to escalated.
- D. Set up a multi-step approval process.
Correct Answer: A π³οΈ
Question #4
Which transactional data is replicated unidirectionally from SAP Service Cloud to SAP CRM?
- A. Contracts
- B. Activities
- C. Tickets
- D. External pricing
Correct Answer: C π³οΈ
Question #5
Which of the following are benefits of case management in SAP Service Cloud? Note: There are 2 correct answers to this question.
- A. Creating a ticket on the main account automatically creates tickets on the sub-accounts.
- B. Opening the main ticket allows you to see all of the connected sub-tickets.
- C. Changing the customer in the main ticket updates the customers in the related sub-tickets.
- D. You can change the status of multiple sub-tickets from the main ticket.
Correct Answer: B,D π³οΈ
