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Salesforce Certified Business Analyst Sample Questions:

1. Cloud Kicks is a rapidly growing company and has just expanded its team to include a business analyst (BA).
The IT directory has asked the BA to use application Lifecycle Management (ALM) for all Salesforce development projects.
Which step of the ALM cycle requires the BA to study current business process gather requirements, and analyze them?

A) Plan
B) Build
C) Test

2. Cloud Kicks is preparing for User Acceptance testing (UAT) related to an upcoming major release.
To which environment should a business analyst recommend that users log in to complete their assigned testing?

A) Production
B) Full Sandbox
C) Developer

3. The business analyst at Cloud Kicks is beginning to write user stories for its Salesforce implementation.
Which three components should-be included when writing a user story?

A) When, where, why
B) Who, when, why
C) Who, what, why

4. A new business analyst (BA) wants to follow the correct order of phases in the implementation lifecycle on a Salesforce project.
How should the BA approach the project?

A) Analyze, build, operate, deliver
B) Analyze, build, deliver, operate
C) Analyze, operate, build, deliver

5. Universal Container wants to implement a solution to help it track and analyze its carbon emission in an effort to meet its new initiatives. The CEO has reached out to the product development team for assistance. The business analyst (BA) has begun exploring potential solutions based on the requirements.
What should the BA do first?

A) Review relevant apps on the AppExchange
B) Use CRM Anal Analyst actionable insights.
C) Investigate building a custom app.

Solutions: