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WorldatWork B12 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Ongoing Management and Relationship Governance | 15% | - Performance monitoring and reporting - Contract renewal or termination decisions - Audit, compliance, and risk oversight - Issue resolution and change management |
| Topic 2: Vendor Selection and RFP Process | 25% | - Defining requirements and scope of services - Evaluating proposals and conducting due diligence - Developing and issuing Request for Proposal (RFP) - Final selection and negotiation strategy |
| Topic 3: Implementation and Transition | 15% | - Data migration and security protocols - Communication and stakeholder alignment - Transition planning and project management - Go-live and initial validation |
| Topic 4: Contract Development and Negotiation | 25% | - Compliance, liability, and termination clauses - Key contract terms and conditions - Service Level Agreements (SLAs) and performance metrics - Negotiation best practices |
| Topic 5: Strategic Rationale for Benefits Outsourcing | 20% | - Business objectives and outsourcing drivers - Outsourcing models and alternatives - Risk assessment and cost-benefit analysis |
