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Salesforce AP-222 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Public Sector Solutions: Product-Specific Systems Knowledge | 45% | - Document processing, eSignature, and reporting tools - Employee experience and emergency response capabilities - Grants management and program administration - Licensing, permitting, and inspection management - Core architecture and data model |
| Public Sector Solution Product Configuration | 36% | - Security, sharing, and compliance configuration - Service Cloud and Experience Cloud setup for citizen services - Action plans, automation, and business rules implementation - Configure OmniStudio components for public sector workflows |
| Public Sector Solutions Implementation Strategies and Best Practices | 19% | - Data management, scalability, and quality assurance - Solution design and requirements mapping - Governance and compliance considerations - Deployment methodology and change management |
Salesforce Public Sector Solutions Accredited Professional Sample Questions:
1. A county health department wants reviewers to quickly identify permit applications that have exceeded their target processing time. Staff should not manually calculate the elapsed time for every record. Which approach is the most effective?
A) Create a Chatter group for overdue applications
B) Export application data to spreadsheets every morning
C) Create a report filtered for overdue records and display it on a dashboard
D) Require reviewers to update a custom "Days Open" field manually
2. What are two possible use-cases for a FlexCard?
A) A widget to aggregate complex data models for quick-glance information
B) A homepage widget to quickly launch common processes.
C) A widget to perform in-line edits and calculations within a table quickly
D) A widget to ask multiple pages of questions in the application form
3. A customer wants to view multi- level data related to an Account, such as all the inspections performed and the regulatory violations found. They want to see this on the Account page layout.
What solution should the technical consultant use?
A) Use a Hierarchical View component
B) Use an AppExchange component
C) Use a Lightning Web component
D) Use an Aura Lightning component
4. A state agency allows applicants to upload supporting documents throughout an application process. Reviewers need to verify each document before the application can move to the final approval stage. Which approach best enforces this requirement with minimal customization?
A) Create a nightly Batch Apex job to verify attachments
B) Store documents as Notes related to the applicant
C) Configure document checklist requirements and use Flow to validate completion before approval
D) Require reviewers to manually update a custom checkbox
5. A public sector agency recently implemented Public Sector Solutions for Licenses, Permits, and Inspections. The agency now wants to enable analytics to gather key metrics on the number of licenses issued, the number of permits revoked, and the number of inspections made per month.
The agency has enabled analytics by turning on the "Enable CRM Analytics" setting. The agency wants to set up administrator users who will create and manage the Analytics for Licenses, Permits, and Inspections app. What two permission sets are required to set up the administrator users for analytics?
A) CRM Analytics LPI Admin
B) CRMA for Public Sector Admin
C) CRM Analytics Admin
D) CRM Analytics Plus Admin
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A,B | Question # 3 Answer: C | Question # 4 Answer: C | Question # 5 Answer: A,B |






