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Apple 9L0-066 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Troubleshooting Tools and Procedures | 6% | - Apply systematic troubleshooting methods to diagnose and resolve problems |
| Time Machine | 5% | - Understand Time Machine features and benefits - Apply Apple-recommended troubleshooting procedures for Time Machine |
| Security and Privacy | 5% | - Evaluate and isolate security and privacy issues in OS X |
| Peripherals | 5% | - Evaluate and isolate peripheral connectivity problems with Apple products |
| Startup | 5% | - Evaluate startup problems and determine appropriate solutions |
| Installation | 5% | - Evaluate and isolate OS X installation problems |
| Accounts and Permissions | 5% | - Evaluate and isolate account and permission issues in OS X Yosemite |
| iCloud | 5% | - Evaluate and isolate connectivity issues with iCloud-enabled devices |
| Networking | 5% | - Configure and set up Apple wireless networks for client access - Evaluate wired and wireless network connectivity problems |
| Spotlight | 1% | - Evaluate and isolate Spotlight issues |
| Applications | 5% | - Evaluate and isolate application issues in OS X |
| Recovery | 4% | - Use Apple procedures and utilities to recover an OS X installation |
| Family Sharing | 2% | - Troubleshoot Family Sharing and iTunes-related device issues |
| Integration | 2% | - Evaluate and troubleshoot OS X integration scenarios |
| File System | 5% | - Evaluate and isolate file system problems |
Apple OS X Yosemite Troubleshooting Sample Questions:
Question 1
How do you change permissions of a specific folder?
A. In Finder, select the folder, then choose Get Info from the File menu. Change permission in the Sharing & Permissions pane.
B. Control-click the folder and then click Change Permissions.
C. Open Disk Utility, then drag the folder into the sidebar. Change permissions in the resulting window.
D. In System Preferences, click the Sharing pane. Locate the file in the Shared folders section. Click Change Permissions.
Question 2
Sheryl is configuring a drive on the office server to be used by Time Machine. Each of the Mac computers in the office will be set up to use that network drive. Which of the following network protocols must the server use to make that drive available to Time Machine on each Mac computer?
A. User Datagram Protocol (UDP)
B. File Transfer Protocol (FTP)
C. Apple Filing Protocol (AFP)
D. Reverse Address Resolution Protocol (RARP)
Question 3
At which stage in the startup process does the Mac know which startup disk to choose?
A. Hardware
B. Software
C. Firmware
D. Boot Loader
Question 4
Your customer asks, "What version of OS X do I have to have installed on my older Mac so I can download OS X Yosemite from the App Store?" Which of the following is the correct response?
A. "To download OS X Yosemite from the App Store, you will need to have Mac OS X Snow Leopard v10.6.8 or newer installed."
B. "To install OS X Yosemite, you will need to download a version of Mac App Store that will run on any version of OS X."
C. 'To download OS X Yosemite, you will need to have OS X Mountain Lion v10.8 installed and App Store running."
D. "To update to OS X Yosemite, you need to have Mac OS X Leopard v10.5.2 or later already installed on your Macs."
Question 5
Jessie is trying to boot to OS X Recovery. She remembers using OS X Recovery in the past on this computer, but she does not see the Recovery HD in Startup Manager anymore. Of the following possibilities, which is most likely the cause?
A. There is no Recovery HD.
B. Disable Recovery HD is selected in the Startup Disk pane of System Preferences.
C. OS X Yosemite needs to be reinstalled from App store.
D. FileVault 2 is enabled or a firmware password is set.
Solutions:
| Question 1 Answer: A | Question 2 Answer: C | Question 3 Answer: D | Question 4 Answer: A | Question 5 Answer: D |
