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Nortel 920-451 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Maintenance & Troubleshooting | 20% | - Common issues and resolution - System monitoring and backup - Performance optimization |
| CallPilot Architecture & Overview | 20% | - Unified Messaging architecture - System components and hardware platforms - Network integration and protocols |
| Installation & Configuration | 25% | - Server installation and setup - Integration with Meridian 1/CS1000 - Mailbox and directory configuration |
| Security & Administration | 10% | - System security policies - User access and permissions |
| Unified Messaging Features | 25% | - Automated attendant and call routing - Web and telephone user interfaces - Voice, fax, and email integration |
