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Nortel 920-338 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Maintenance, Troubleshooting & Upgrades | 20% | - Common issues and resolution - System backup and restore procedures - Alarm monitoring and fault isolation - Software upgrades and patch installation |
| Topic 2: System Configuration & Setup | 30% | - Date, time, and regional configuration - Using Element Manager and BCM Unified Manager - Licensing and feature activation - Basic system parameters and network settings |
| Topic 3: Telephony Configuration | 25% | - Trunk configuration (analog, digital, IP) - IP telephony and VoIP settings - Call routing, dial plans, and service codes - Station and extension setup |
| Topic 4: System Overview & Hardware Installation | 25% | - Initial power-up and verification - Hardware components, modules, and rack installation - Power, grounding, and cabling requirements - BCM50 Rls.3.0, BCM200/400 Rls.4.0, BCM450 Rls.1.0 architecture |
