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Nortel 920-182 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: System Configuration | - Configuration Wizard usage - Networking and IP configuration - Switch integration (Meridian / BCM systems) - User and mailbox configuration |
| Topic 2: Pre-Installation Planning | - Network planning (TCP/IP configuration) - High availability considerations - Hardware and server prerequisites |
| Topic 3: Maintenance and Operations | - Troubleshooting CallPilot services - Backup and restore procedures - System monitoring and logs |
| Topic 4: CallPilot System Overview | - System requirements - Architecture and components |
| Topic 5: Installation of CallPilot Rls.5.0 | - System setup and initial configuration - Software installation steps - License and keycode activation |
