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Nortel 920-162 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: CallPilot System Overview | - CallPilot architecture and components
|
| Topic 2: Maintenance and Administration | - System administration tasks
|
| Topic 3: Integration and Advanced Features | - Telephony integration
|
| Topic 4: Installation and Configuration | - System installation process
|
| Topic 5: Troubleshooting and Diagnostics | - System troubleshooting
|
