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Nortel 920-159 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Integration and Networking | - Network connectivity considerations - PBX integration concepts |
| Messaging and Call Handling Features | - Automated attendant and call routing - Voicemail messaging workflows |
| System Maintenance and Troubleshooting | - System monitoring and diagnostics - Basic troubleshooting procedures |
| User and Mailbox Administration | - Mailbox creation and management - User access and permissions |
| Installation and Configuration | - Configuration of voicemail services - Initial system setup |
| CallPilot System Overview | - System roles and functionality - CallPilot architecture and components |
