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Nortel 920-146 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Maintenance and Troubleshooting | - Support operations
|
| Topic 2: Call Processing and Routing | - Call handling
|
| Topic 3: Symposium Call Center Server Architecture | - Platform fundamentals
|
| Topic 4: Integration and Networking | - Enterprise integration
|
| Topic 5: Reporting and Performance Monitoring | - Reporting features
|
| Topic 6: Call Center Administration | - Operational administration
|
| Topic 7: Installation and Configuration | - Deployment procedures
|
