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Nortel 920-119 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Symposium Call Center Architecture | - Overview of Symposium Call Center environment
|
| Topic 2: Integration and Connectivity | - Third-party application integration
|
| Topic 3: Troubleshooting and Maintenance | - Operational support
|
| Topic 4: TAPI Fundamentals | - Microsoft TAPI concepts
|
| Topic 5: Symposium Agent Functionality | - Agent application features
|
| Topic 6: Installation and Configuration | - Deployment procedures
|
