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Cisco Troubleshooting Cisco Unified Communications v8.0 (TVOICE v8.0) Sample Questions:

1. Refer to the exhibits.




The gateway CSS for inbound calls is configured using internal. CSS, which contains all the directory number partitions for the phones. When a PSTN call that is destined for extension 2001 arrives at the MGCP gateway, the call falls. Use the debug and configuration information in the exhibits to determine what might be causing this issue?

A) The gateway is using partial PRI, which is not supported in MGCP mode.
B) The hostname for the gateway does not match the configuration in Cisco Unified Communications Manager.
C) Incoming dial-peer configuration is needed.
D) The backhaul link is not open.
E) The MGCP gateway L3 timers need to be increased.

2. You have been advised by a TAC engineer to update the firmware of your Cisco IP Phones in your Cisco Unified Communications Manager cluster. You must update just one test phone initially in production to test the new firmware before you update the other production phones.
Which action allows this process without any down time to the other production phones?

A) Initialize a separate Cisco Unified Communications Manager Express device and use the built-in TFTP server to update the test phone with the same firmware on the Cisco Unified CM cluster.
B) Initialize a TFTP server outside the Cisco Unified CM cluster to replicate the new firmware from the Cisco Unified CM cluster to the test phone.
C) Modify the DHCP server to make a new scope that includes only the new test phone.
D) Install the new firmware in the TFTP server, keep the current load in the device defaults, and modify the phone load name in the phone configuration to use the recommended firmware version.

3. What do you do next if after observing the result of your troubleshooting, the problem still exists?

A) Observe Results
B) Gather Facts
C) Implement Acton Plan
D) Define the Problem
E) Consider the Possibilities
F) Create Action Plan
G) Process Problem Resolved
H) Restart Problem-Solving

4. The intrasite link is down on the Cisco Unity Connection due to DNS problems.
Which two options restore the intrasite link? (Choose two.)

A) Change the hostname from FQDN to IP address.
B) Reboot the Cisco Unity Connection server.
C) Synchronize voice names with the remote network.
D) Fix the DNS servers.
E) Troubleshoot the external message store.
F) Enable the directory synchronization.

5. Refer to the exhibit.

Local 10-digit dialing in the North American Numbering Plan to area code 456 is failing.
Which two changes are needed to enable 10-digit dialing? (Choose two.)

A) Change dial peer 210 to destination-pattern 9456.......
B) Change dial peer 210 to port 0/0/0:23.
C) Change dial peer 210 to destination-pattern 456.......
D) Remove the command prefix 456 from dial peer 210.

Solutions: