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Cisco Administering Cisco Contact Center Enterprise Sample Questions:
Which microapp is used to gather information from the caller?
- A. Play Digit microapp
- B. Get Digits microapp
- C. Play Media microapp
- D. Get Speech microapp
Correct Answer: B 🗳️
Explanation: Only visible for Prep4cram members. You can sign-up / login (it's free).
When is the IVR leg established in a CCE Call Flow?
- A. when CVP establishes an HTTP link with the VXML Server
- B. when CVP establishes an HTTP link with the VVB (or IOS VXML Gateway)
- C. when CVP establishes an HTTP link with the Media Server
- D. when the Ingress Gateway delivers a SIP invite message to the CVP server
Correct Answer: B 🗳️
Explanation: Only visible for Prep4cram members. You can sign-up / login (it's free).
Which two types of scripts can be created with the Script Editor? (Choose two.)
- A. Tenant Scripts
- B. Call Flow and Call Control Scripts
- C. Call Studio Scripts
- D. Routing Scripts
- E. Administrative Scripts
Correct Answer: D,E 🗳️
Explanation: Only visible for Prep4cram members. You can sign-up / login (it's free).
How can the Extension Mobility feature be described?
- A. The Cisco Unified CM feature that allows Agents to temporarily access their Cisco Unified IP Phone configuration, such as line appearances, services, and speed dials, from other Unified IP Phones.
- B. As part of the configuration, the Device profile needs to be created in CCE and associate each Device Profile with the appropriate Agent.
- C. As part of the configuration, both device profiles and phones need to be added to the pg user account.
- D. The Extension Mobility Cross Cluster works on phones that are located in the same Unified CM cluster.
Correct Answer: A 🗳️
Explanation: Only visible for Prep4cram members. You can sign-up / login (it's free).
What are two types of reports Cisco Unified Intelligence Center will provide? (Choose two.)
- A. Call Routing Reports
- B. Administration Audit Report
- C. Real-time Report
- D. TCP/IP disconnect reports
- E. Historical Report
Correct Answer: C,E 🗳️
Explanation: Only visible for Prep4cram members. You can sign-up / login (it's free).
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