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Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

1. A Call Management System (CMS) Release 19 goes to market per the Avaya Global Product Distribution policy. It is sold through direct and indirect channels. The channel strategy and sales model are not affected by this release.
Which three are CMS Release 19 deployment options with the flexibility to meet the needs of every customer? (Choose three.)

A) Amazon Web Services
B) Avaya Solutions Platform Servers
C) CMS Virtual Appliance OVA (Customer-provided VMware vSphere Platforms)
D) Oracle Fire V880/V890
E) Oracle Sun Blade 150

2. Avaya Elite Multichannel (EMC) Release 6.6 supports which three platforms? (Choose three.)

A) MS Windows Server 2016
B) MS Windows Server 2012
C) Microsoft.NET Framework R4.7.2
D) MS SQL 2017
E) MS SQL 2016

3. Contact centers use remote agents to expand the available talent pool, to find agents in affordable places, and to outsource work.
To support a customer's requirement for Remote Agents/Workers, your design scope will include which licensing requirement for Remote Agents/Workers?

A) Avaya SBCE Corporate and Standard Licenses
B) Avaya SBCE Standard License
C) Avaya SBCE Standard and Advanced Licenses
D) Avaya SBCE Corporate License

4. Application Enablement Services (AES) protocols such as TSAPI, JTAPI, and DMCC, no longer need to be purchased separately with which licensing option?

A) Enablement Licensing (EL)
B) Advanced License (AL)
C) Application Specific Licensing (ASL)
D) Standard License (SL)

5. A customer wants a higher balance efficiency by leveraging their contact center as a strategic resource.
Using one platform and single-user interface, what are three functions that Avaya IX™ Workforce Engagement unifies? (Choose three.)

A) Expert Agent Selection
B) Enterprise Analytics
C) Workforce Management
D) Customer Feedback
E) Quality Monitoring

Solutions: