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Avaya 33810X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| System Integration | - CRM and third-party systems
|
| Operations and Maintenance | - Troubleshooting and optimization
|
| Contact Center Architecture Overview | - Avaya Aura Contact Center components
|
| Solution Design Requirements | - Business requirement analysis
|
Avaya Aura® Contact Center Solution Design Sample Questions:
1. A Contact Center manager wants a first contact resolution with Avaya Agent Desktop Based on Avaya Breeze®, which solution would Avaya offer with AACC?
A) Engagement Assistant
B) Presence Service
C) Microsoft Lync
D) Avaya Multimedia Messaging
2. In addition to using open-ended questions, which three questions would a design specialist use when starting with a customer discovery conversation? (Choose three.)
A) Which system support click-to-call from the web?
B) What are the customer support pain points?
C) What is the percentage of customer support Issues that are resolved In one call?
D) What are the agent performance reporting requirements?
E) What Is the IVR name?
3. Different CPU and RAM requirements for virtual machines are specified How many Resource Profiles are defined In a virtualized AACC?
A) 3
B) 1
C) 4
D) 2
4. Refer to the exhibit.
AACC routes contacts based on business logic to any SIP addressable endpoint.
Which statement about AACC Voice Contact is true?
A) It Is anchored In the Media Server.
B) It Is anchored in the Session Manager.
C) It Is anchored In the Media Processing Platform.
D) It Is anchored In the G450.
5. An administrator wants different real-time reporting displays which support the daily work of supervisors.
Which two displays are available with AACC? (Choose two.)
A) Call by Call Display
B) Agent Maps
C) Supervisor Chart
D) Bill Board collection
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A,D,E | Question # 3 Answer: C | Question # 4 Answer: B | Question # 5 Answer: B,C |
