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Avaya 3000.2 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Maintenance and Troubleshooting | - Fault isolation and diagnostics - System upgrades and patch management |
| Topic 2: SME Communications Solutions Overview | - IP Office and SMB communication fundamentals - Avaya SME portfolio architecture and components |
| Topic 3: Networking and Integration | - VoIP protocols and QoS considerations - SIP trunking and PSTN connectivity |
| Topic 4: Advanced Features and Applications | - Contact handling and call routing - Voicemail and unified messaging |
| Topic 5: Installation and Configuration | - System deployment and initial setup - Endpoint configuration and user provisioning |
Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:
1. Which VoiceMail Pro to email service type is configured from the Voicemail Client under Preferences and General?
A) IMAP
B) MAPI
C) SNMP
D) UMS Web
2. A client wishes to have a backup VoiceMail Pro Server for redundancy in case the primary VoiceMail Pro Server is unavailable on the network. Which two items are needed? (Choose two.)
A) License for the secondary VoiceMail Pro Server
B) Backup Server IP Address configured on IP Office
C) Primary Server IP Address configured on the secondary server
D) Secondary VoiceMail Pro Server installed on the network
3. A customer uses a call accounting system and account codes in the IP Office to keep track of billable time spent with their clients when on the phone. They would like to be able to have the IP Office automatically associate the account code when calls are made to or from their clients.
A) Answer Pending
4. A customer has an IP500v2 and would like the ability to monitor the IP Office system resources from anywhere in the network. Which two will allow them to do this? (Choose two.)
A) Web session to the IP Office address
B) System Status Application
C) SSH session to the IP Office address
D) Telnet session to the IP Office
E) Call Status Application
5. You are installing a 4 port expansion card into an IP500 to support eight DS 30 and two Phone 30 modules. What is the correct cabling scheme to connect the expansion modules to the TDM expansion ports?
A) Install the expansion card in slot four of the IP500 and the eight DS 30s cabled to TDM ports 18 using the one meter blue cable; then the two Phone 30s to TDM ports 9-10 using the two meter yellow cables.
B) Install the expansion card in slot one of the IP500 and the eight DS 30s cabled to TDM ports 18 using the cable that will reach; then the two Phone 30s to TDM ports 9-10 using the cable that will reach.
C) Install the expansion card in slot four of the IP500 and the eight DS 30s cabled to TDM ports 310 using the one meter blue cable; then the two Phone 30s to TDM ports 1-2 using the two meter yellow cables.
D) Install the expansion card in slot one of the IP500 and the eight DS 30s cabled to TDM ports 18 using the one meter blue cable; then the two Phone 30s to TDM ports 9-10 using the two meter yellow cables.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B,D | Question # 3 Answer: A | Question # 4 Answer: A,B | Question # 5 Answer: A |






