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Oracle 1Z1-1038 Exam Syllabus Topics:

Topic	Details
Topic 1	Service Cloud User Interface And Processes Describe Oracle Service Cloud Analytics
Topic 2	Configure Service Level Agreements Generate Outreach And Feedback
Topic 3	Service Console Core Features And Access Configure Products, Categories And Dispositions
Topic 4	Perform An Initial Setup And Set Up An Agent Desktop Set Up Navigation, Permissions And User Accounts
Topic 5	Explain Configuration Settings Describe Core Business Objects
Topic 6	Describe Agent Assistance Create Message Templates Work With International Data
Topic 7	Configure Chat And Cobrowse Describe Mail And Mailboxes
Topic 8	Processes Between Customers And Agents Describe Service Level Agreements
Topic 9	Implement User Interface Modifications And Automation (Workspaces) Service Cloud Products And Services
Topic 10	Describe Standard Text And Variables Service Cloud Service Console Extensions
Topic 11	Create Queues, Assignments, And Standard Application Menus Explain Service Cloud Products And Services