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Oracle 1Z0-1064-20 Exam Syllabus Topics:

Topic	Details
Topic 1	Describe entitlement concepts (coverage, milestones) Use Functional Setup Manager (FSM)
Topic 2	Customize a DCS application Advanced Configuration, Integration and Analytics
Topic 3	Describe DCS architecture components (themes, templates, pages) Describe CTI integration architecture
Topic 4	Omnichannel Communications Implement an SR assignment mapping Set up 'My Knowledge' page
Topic 5	Describe DCS enablement activities Perform file-based import and export
Topic 6	Identify mechanisms of Engagement Cloud customization Set up SR creation and handling
Topic 7	Describe the Engagement Cloud security model Identify KM enablement activities
Topic 8	Configure CTI notifications Identify common SR searches Author KM articles

Reference: https://education.oracle.com/oracle-b2b-service-2020-implementation-essentials/pexam_1Z0-1064-20

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