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Avaya 132-S-712 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Avaya Proactive Contact Overview | - Solution Positioning and Use Cases - Architecture and Components |
| Topic 2: Integration and Deployment | - Telephony Integration - Network and Infrastructure Requirements - CRM and Contact Center Integration |
| Topic 3: Solution Design | - High Availability and Resiliency Design - System Design Principles - Capacity Planning and Sizing |
| Topic 4: Operations and Maintenance | - System Monitoring - Troubleshooting and Diagnostics |
| Topic 5: Security and Compliance | - Access Control and Authentication - Data Protection Considerations |
