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Microsoft 070-404 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Security and Access Control | - User roles and permissions
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| Topic 2: Deploying and Configuring System Center Service Manager | - Installation and initial configuration
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| Topic 3: Service Desk and Incident Management | - Incident management workflow
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| Topic 4: Configuration Management Database (CMDB) | - Service asset and configuration items
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| Topic 5: Service Catalog and Request Fulfillment | - Service offerings
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| Topic 6: Reporting and Data Warehouse | - Reporting configuration
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